Terms and Conditions

Retail Orders

All online prices are the retail prices in US dollars. Free shipping to all orders over $100. Bolts are not included unless purchased separately. The length of each bolt will be matched up to each hold accordingly. All orders will include a shipping and handling fee and any taxes where applicable. Bulk Orders Vision Climbing will offer bulk discounts to retail customers only. All retail orders over $500 will automatically receive a 10% discount. 

Wholesale Orders

Please contact us for wholesale order applications. We will gladly offer wholesale prices to commercial gyms, retailers, military affiliates, schools, universities and recreational centers.

Warranty

Vision Climbing will replace any hold that is found to be defective in materials and workmanship for the lifetime of purchase. Holds will be replaced with the same hold or with a similar hold to the original purchaser only. This warranty does not cover damages caused by normal breakdown of materials or improper care including acid wash, dropping, hitting, set screw insertion or over-tightening. Immediately discontinue use if you find what you believe is a defective hold. Return the hold with a copy of the original sales receipt and an explanation of the issue. Note: Warranty is void if damage is due to hold misuse, modifications or alterations.

Return Policy

If you are not completely satisfied with your purchase, please contact Vision Climbing within 30 days to discuss your issues. Please have your sales receipt on hand when you call. There may be a 10% restocking fee for any returns or exchanges. 20% may be applied to custom orders. All returned holds must be in their original condition. If a hold is to be returned, the customer has the option of an even exchange, an exchange for a similar hold or a complete refund. A refund is at the discrepancy of Vision Climbing, Ltd. Refused shipments may be subject to a 10% restocking fee and original shipping fees.